Contact
One inbox handles everything: editor@nzonlinesocial.com. Messages are read by the people who write the entries, and most get a reply within a few working days.
What we can help with
Corrections are the most useful thing you can send. If an entry describes a property that has changed — a wing closed, a restaurant replaced, a building sold — tell us what changed and, where possible, how you know. Factual fixes go in quickly.
Suggestions are welcome too. A property has to fit one of the four existing categories, and it has to be genuinely distinctive within it; we are not trying to grow the list for its own sake.
Press and general editorial questions — who writes this, how entries are chosen, whether text may be quoted — are answered by the same address.
What we cannot help with
We cannot take, change or cancel a reservation, and we cannot check availability or quote a rate. No booking of any kind happens on this site, and we have no access to any hotel's system. For anything involving an actual stay, contact the property directly.
We also cannot pass complaints on to a hotel, act as an intermediary in a dispute, or arrange rates, upgrades or media stays.
Response times
This is a small operation. Corrections are prioritised; everything else is answered in order. If your message is time-sensitive, say so in the subject line.